[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.27.0″ background_image=”https:\/\/castlecommunitybank.co.uk\/wp-content\/uploads\/2021\/01\/HeaderCCB.png” parallax=”on” global_colors_info=”{}”][et_pb_fullwidth_header title=”Complaints” subhead=”Sometimes things can, and do, go wrong and when this happens we encourage customers to tell us about it so we can aim to put things right” content_max_width=”50%” content_tablet=”” content_phone=”” content_last_edited=”on|phone” content_max_width_tablet=”80%” content_max_width_phone=”100%” content_max_width_last_edited=”on|phone” module_id=”mcb-hs1″ _builder_version=”4.27.0″ background_color=”#1e242e” background_image=”https:\/\/castlecommunitybank.co.uk\/wp-content\/uploads\/2021\/01\/HeaderCCB.png” parallax=”on” width=”%2279%22″ max_width=”100%” min_height=”414px” height=”%2280%22″ custom_margin=”||||false|false” custom_padding=”100px||0px||false|false” global_colors_info=”{}”]<\/p>\n
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Our aim is to offer great products and excellent service, but we know sometimes things can go wrong. If you have any reason at all to complain, we make you a promise:<\/p>\n
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Building strong and lasting relationships with our customers is important to us. Sometimes things can, and do, go wrong and when this happens we encourage customers to tell us about it so we can aim to put things right.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.0″ _module_preset=”default” background_color=”#F4F5F7″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_margin=”|auto|56px|auto||” custom_padding=”||7px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ global_colors_info=”{}”]<\/p>\n
If we\u2019ve made a mistake, we want to offer a sincere apology.<\/p>\n
Sometimes, it\u2019s appropriate to offer financial redress, especially if we\u2019ve made a mistake which has impacted your finances, but where we have made you unhappy, we will offer a heartfelt apology from all of us.<\/p>\n
In short, If you make a complaint, we will treat it seriously, make things better for you, learn how we can make improvements based on your experience, and then apply those improvements to make those things better for all of our members.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.27.0″ background_color=”#ffffff” custom_padding=”20px|20px|20px|20px|false|false” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”]<\/p>\n
If you choose to write to us, please include your account details and address along with the above information.<\/p>\n
You can write to us at:<\/strong><\/p>\n Castle Community Bank [\/et_pb_text][et_pb_text _builder_version=”4.27.0″ background_color=”#ffffff” custom_padding=”20px|20px|20px|20px|false|false” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”]<\/p>\n Visit any of our branches to talk to a member of the team. If we can\u2019t resolve your issue whilst in the branch we\u2019ll get specialist assistance to ensure it is resolved.<\/p>\n Branches available at:<\/strong><\/p>\n Leith Branch [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”on|off|off” _builder_version=”4.27.0″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.0″ background_color=”#ffffff” custom_padding=”20px|20px|20px|20px|false|false” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”]<\/p>\n Call the Castle Community Bank office on 0203 375 0221<\/a> between 10.00 and 16.00 Monday to Friday[\/et_pb_text][et_pb_text _builder_version=”4.27.0″ background_color=”#ffffff” custom_padding=”20px|20px|20px|20px|false|false” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”]<\/p>\n
49 Great Junction Street
Edinburgh
EH6 5HX<\/p>\nIn Branch<\/h4>\n
49 Great Junction Street
Edinburgh
EH6 5HX<\/p>\n <\/h4>\n
Over the phone<\/h4>\n
Email<\/h4>\n